Tackling turbulence

Extract from the interview:

LIKE many others, Maren Schweizer has been working from home amid the Covid-19 outbreak. The chief executive officer of Schweizer World says that it was initially a little bit tough as she “missed the personal interaction” with colleagues.

But they have made the best of it. “We’re doing team coffee mornings, and virtual after-hours now. Everybody has FaceTime or Microsoft Teams… We’re all sitting there, everybody’s pouring a drink… we have to get used to it.”

Dr Schweizer believes that tele-working is here to stay, even after the pandemic subsides. “The technology is ready, it works… So from an efficiency point of view, why would you want to go back?” she asks, listing benefits like less commuting, fewer business trips and reduced CO2 emissions.

Besides, she adds, companies have now been pushed to acquire the technology needed to facilitate remote working.

It is also a matter of adjusting to the new order of things. “People have gotten used to going to the office every morning… It’s a routine established over many years, and it will take people time to adapt. It doesn’t mean we are not social animals anymore, and we need to see each other, but maybe not every day.”…

Network of teams

Dr Schweizer believes that it is important to have a network of teams to handle a crisis. It is “difficult when we have one little crisis management team, because there are multiple sets of information that are constantly evolving. So we have been building a network of teams that are reporting to a nerve centre, as we call it, where the information can be consolidated. These teams can act fast because they have the roles and responsibilities, and the authority to do so”.

She illustrates the importance of the procedure scenario with an example. “Imagine you are flying from Paris to New York, and there is an engine failure. This is an emergency, and the crew will follow strict procedures they’ve been trained on – no discussion, no delay, no hesitation.”

The “piloting procedure” also works in business. “If you have to pull the trigger and with emergency procedures in place, everybody knows what to do. There is a lot less hesitation, arguing between teams, frustration and emotional instability. And you avoid wasting a lot of time on discussions.”

The aviation analogy comes naturally to the licensed pilot and flight instructor. Dr Schweizer started flying gliders when she was 15, when she was “not allowed to ride a motorbike or drink alcohol”.

It was a “great character education”, she says, noting that “instead of partying and hanging out, I got up pretty early on most days because we did sunrise take-offs”.

When she was in her 20s, a pilot friend introduced her to a taxi flying company, which hired her.

Her first job, as she did not have any commercial or airline pilot licence then, was cleaning aircraft and preparing them for customers – kind of “a dishwasher”, she quips.

She loved it so much that she went on to become a commercial pilot and fly single-engine and twin-engine aircraft. “…

…She worked two to three days a week as a pilot, while studying for her engineering degrees in Karlsruhe, Germany.

Dr Schweizer also became a flight instructor, and one of her students, who “had a very successful leadership consultancy company in Germany, felt he was spending too much time in the car and in airports. So he decided to buy his own private aircraft”.

But he soon realised how expensive it was to own a plane because of the fixed costs. “So his idea was to open a private taxi airline that provides small aircraft to fly within Europe – an on-demand private aircraft charter.”

Dr Schweizer’s first job was to get an Airline Operator Certificate (AOC) for the company. Later, she was “very fortunate to be appointed managing director at a very young age”.

But the business model didn’t work, she says, because “we didn’t really have the value proposition that differentiated us from the competition”.

What she thought would be an inspiring first career role turned out to be a “learning curve”.

“I learned basically how to build a value proposition, and the outcome was that we repositioned the company into the supply chain for the automotive industry to avoid production line interruptions. We provided a service with a fleet of old aircraft to pick up all kinds of components from all over Europe and helicoptered them to the production site. It worked very well.”

However, a bigger learning curve awaited her when she joined French aircraft manufacturer of military and business jets Dassault. After all, she was moving from a startup-oriented company with US$5-10 million turnover to the Dassault Group subsidiary Dassault Falcon Service which, at that time, had about US$150 million turnover and around 550 employees.

And, to boot, the company wasn’t doing very well, so she was involved in a restructuring exercise, to “reconfigure the company and reduce fixed costs while keeping staff motivated and inspired”…

“That’s been actually the best learning curve for me in my life,” Dr Schweizer says, not just because she was the only non-French member in the management team, but also because she learnt to stay strong and positive in tough situations.

Meanwhile, the call of home was becoming stronger. Although her heart was in the family business, she wanted first to prove to her parents that she could manage a career outside. “It had to feel right” before she joined Schweizer Electronic, she says, and in 2005, it did.

It was a challenge in more ways than one. The business itself was different, she points out – moving from “hip” aviation to “down-to-earth” electronic components and systems manufacturing in the automotive industry.

The biggest personal challenge for Dr Schweizer was to build her own management style in a family business. “I was in charge of sales,” she says, “and I was constantly compared to my father – ‘he does this’ and ‘he has been doing that’. Initially, I was a little annoyed, but I realised that it was completely normal behaviour.”

She soon settled into her role. And then the business brought her to Singapore in 2013. She had first come as a young girl back in 1983, around the time Schweizer started the Pentex-Schweizer joint venture here.

“I was fortunate to be in and out many times as my father used to spend most of his time here for many years. So, all vacations were spent here and family gatherings were held here.”

Change of track

In 2017, she started building Schweizer World, a tech company for digital businesses.

Dr Schweizer explains: “It has two axes. One is the principal investment arm. So we are funding various tech companies that can demonstrate a business case and scalability on their own. Any synergy play is an upside potential for us.

“And secondly, depending on the stage of the company and their challenges, we’re also helping them. For example, these days, we are spending a lot of time together on crisis management, contingency planning and communication with all stakeholders.”

Data is the new fuel

The driver behind the business is big data, according to Dr Schweizer. “Data is the new fuel. Businesses that can work with data can make us understand AI (artificial intelligence) tools and implementation.

Inclusion equals innovation

“I believe inclusion equals innovation, whether it is technical, or business model… for all sorts of innovation, the driver is inclusion.”

A business drives inclusion by “being a role model, and enabling our senior leaders to understand their own behaviour – whether it’s more or less inclusive”.

Besides being inclusive, it is also important that teams “click”, she says. “We should really focus on this, because teams that click perform better in difficult times than those that don’t.”

Being in Singapore is an advantage when it comes to talent availability. “And the framework in Singapore for digital ventures – from living lab models to incubators to sandboxing – also clicks together well,” Dr Schweizer notes.

“It is also a welcoming place where you can easily settle in, wherever and whichever cultural and religious background you come from, and make friends from all kinds of cultures.

“And it’s really a living mix here, that’s a great asset of Singapore.”

The full interview is available at BusinessTimes.